I have been a customer for quite some time of both the beauty and hairdressing sides of the business. When it was the Beauty Manor it was run efficiently, since they have left it has been a revolving door of staff and is totally mismanaged . However I remained loyal. Before Christmas I had booked a run of three appointments on the same morning. Starting at 8.30 or 9am. This was booked at least a month in advance prior to the Christmas rush! That morning, I had a call 30 minutes prior to the start of them to state that the beautician had left and that there was no one to complete my appointments - no real apology but I was assured that Harry would call me as soon as he got there to rearrange and give me some compensation. This appeared nice as this was not the first time that they had done this to me when Paulina had decided to leave. Harry did not call, so I sent an email. The response was that a reminder would be sent to the branch to call me. 7 days later I sent another email and got a response from Julie, who didnt originally identify herself on her email, their operations manager who apologised profusely and after going back and forwards to maintain my custom was organising a hamper and vouchers. Very nice! When could I collect, I advised that I was on holiday at the time and left my telephone number at her request. That was 4th January 2019.Guess what ....No further communication from them and no follow up!Yesterday I got a text from them We have not seen you for a while. Call now to make an appointment Browns Beauty ManorNot bloody likely!How stupid are you to send this?? You really need to look after your customers and do what you promise. There is stiff competition out there! I will not be returning to you as to be honest I have found a salon that is not only cheaper but more professional and which does a better job!Therefore please remove my details from your system! Ask Julie for my details!
Called in to Browns to see if they could fit me in for a cut and finish at short notice. A very nice lady at reception organised an appointment for me for 45 mins hence with Lillie. Lillie did a great job of cutting my hair and was very pleasant to chat with. I will certainly go to her again if I return to this area and need a trim.
Really disappointed. Been to browns a couple of times. This time it was a eyebrow tidy. I parked for 40mins assuming that would be enough time. After 20 minutes of waiting, I went downstairs and asked the women at reception about my appointment, they said they would find the women doing it. No apology for the fact she was late. Then after about half an hour I was brought into the room for my appointment, the girl gave no apology for her fact she had kept me waiting half an hour. Then she did my eyebrows. Afterwards I went downstairs to pay. When I booked the appointment it was 8 pounds, the women told it was 10 pounds, I asked why, she just said a price increase. After paying I ran back to my car, hoping I didnt get a ticket. Once back at home I looked at my eyebrows in the mirror. I noticed the girl had left wax still under the right eyebrow. I had also recently had my eyelashes done, which I asked her to be careful with, on the side with the wax below that my eyelashes seemed to be missing and they now have gaps in.I am really disappointed with the punctually, the lack of customer care by the staff and the overall look of my eyebrows. If I would have had longer and my appointment wasnt so late I would have voiced my concerns with the staff.My name is Emily and my appointment was 3:30 last Saturday.
I recommend Holly if you have fine hair, she treated mine with care, from shampoo to finish, and has first hand experience of dealing with it. She offered helpful advice on products without being pushy.
I had a wash, cut and finish here with Frankie and am delighted with it. Firstly, there were great offers available on the website for new customers, so the price was good value. The salon is well finished and conveniently open late on weekday evenings. Frankie was friendly and welcoming and did a great job on my hair, it's wearing well even after a few weeks. I was also given a loyalty card with offers for my next visit, so it's safe to say I'll be back!
Brown's Hair Dressing Group is a UK Beauty Salon based in Harborough, East Midlands. Brown's Hair Dressing Group is located at 29 High St, Market Harborough LE16 7NL, UK.
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